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regarding the services under the name of ‘Operational Improvement Workshop’ (Services)
provided by Roobycon Consulting Ltd.

1. The Services

Services’ title: Operational Improvement Workshop

Services’ description: The workshop will introduce a model aiming to provide solution of improving the operations of organisations. Participants will receive information about digital and automated software supported technologies of operational process modelling with a holistic process improvement approach. Due to the nature of the workshop participants will be involved and will be asked to take active roles by cooperation in the 2 WS days between 10AM and 5 PM. The WS will be held in Manchester where basic catering will help participants to concentrate.

2. Basic data of the owner and provider of services ‘Operational Improvement Workshop’ and the website

2.1. Company name: Roobycon Consulting Ltd.
2.2. Seat: Kemp House 152 City Road, London, EC1V 2NX, UK
2.3. Company registry nr.: 9004173
2.4. Bank account nr.: IBAN GB41 NWBK 6005 1318 0747 66
2.5. Bank: NatWest
2.6. Representative: Zsuzsanna Rubina Bardoczy director
2.7. E-mail address:

3. The User
3.1. Any natural person or legal entity is considered as a user who enters the website and takes the Services by filling the Entry form and accepting this T&C and the Privacy policy of the Services. The User is obliged to provide the following data:

- full name / company name
- address/seat
- e-mail address
- phone number
- invoice address

3.2. Any person who actually participates and takes the Services personally is also considered as a User.

3.3. The Service Provider fulfils its contractual obligations based on the data provided by the Users.

3.4. The Users are fully responsible and reliable for the provided data. The Service Provider is entitled to reject any Application that is based on obviously incorrect or invalid personal information or data. The Provider is also entitled to request the certification of the personal data by the User in case of any doubt regarding the correctness of the data. In case the User refuses or fails to certify or validate its provided personal data, then the Provider is entitled to withdraw from the Contract for services. In this case, the Provider is obligated to repay any and all fee paid by the User, and the Parties have no more obligations towards each other.

4. Contract for the Services

4.1. The contract for Services between the User and Roobycon as Service Provider enters into effect if and when the following preconditions are fulfilled:
- User fills the entry form on-line at the website
- User accepts the price (service fee) and the date of the Services
- User accepts T&C and Privacy Policy
- Service Provider sends a confirmation e-mail and an invoice to the User
- the Service fee is successfully paid by the User via the payment application Stripe.

4.2. The Provider warrants that the Services are in compliance with the relevant legal provisions and professional standards.

4.3. It is strictly forbidden to take the Services unlawfully. Especially, but not exclusively, the following are considered as taking the Services unlawfully:
- distribution of any content that is illegal, humiliating, discriminative, or supports violence, or any other illegal activity.
- distribution of any content that threatens public order or the lawful rights and interests of the Provider and its affiliates, owners, partners, or other Users
- acquiring illegal access to other computer systems
- to stop other Users from taking the Services
- violation against the rulings regarding the usage of public electronic networks
- to disturb or interfere the system, network or websites related to
- to acquire, save, keep, copy or distribute any documents or data that is under copyright or protected by other intellectual property rights, without the consent of the owner of such rights

4.4. The contract for services is terminated by the mutual fulfilment by the parties, or by the unilateral termination (withdrawal) by any of the parties and the settlement of accounts by the parties.

4.5. The User is entitled to unilaterally withdraw from the contract for services before the fulfilment of contractual obligations is commenced mutually by the parties. The User is obliged to compensate any and all damages of the Provider arising from such termination (withdrawal).

4.6. In case of force majeure (exceptional events beyond the parties' control, which could not have been foreseen at the time the contract was entered into) which prevent or hinder the performance of the contractual obligations of the Service Provider, (e.g. natural disasters, severe weather, government actions, war, terrorism, riots and strikes) that arise at least one (1) week before the start of the workshop, Roobycon Consulting takes obligation to repay the already paid service fees to the Users.

4.7. The User is not entitled to withdraw from the contract after the Provider started the fulfilment of the contractual obligations with the consent of the User, unless the Provider agrees with such withdrawal. Such consent of the User is considered granted if no withdrawal is received by the Provider before starting the fulfilment of the contractual obligations.

4.8. The User is entitled to cancel the actual workshop detailed in the contract for services free of charge 2 weeks in advance. In this case, the Provider provides another date for the session without any further extra payment. In case of cancelling in less than 2 weeks, the Provider provides the User another date if requested, but the fee for the cancelled workshop must also be paid by the User.

4.9. The User may exercise its right of withdrawal in writing, by sending an e-mail to the Provider’s e-mail address . The User is obliged to do its best to inform the Provider about the cancellation a.s.a.p., and to reduce the costs and damages caused by the cancellation.

5. Fees and payment
5.1. The fee of the actual services (Fee) and the method of the payment are detailed in the entry form for the services between at the website of the Provider.
5.2. The Fee must be paid by the User according to the provisions of the contract for services based upon the invoice of the Provider, in advance, by wire transfer in the deadline included in the invoice, to the bank account of the Provider. If the User fails to pay in deadline, the single contract does not enter into effect, unless the differing statement of the Provider.
5.3. The payment is fulfilled when the full amount of the Fee is credited into the Provider’s bank account.
5.4. In case of doubt or debate, the User making the contract for services and the User actually and personally taking the Services have joint and several liability for paying the Fee to the Provider.

6. Statement of the User
6.1. The User acknowledges and accepts the regulations present T&C and the Privacy Policy as legally binding, and admits to be liable and responsible for breaching their provisions.
6.2. The User takes obligation to pay the Fee of Services to the Provider.
6.3. By accepting this T&C, the User takes obligation not to use the Services for the violation of any other persons’ rights and lawful interests. The Provider reserves the right of refusal regarding the Services for Users who fail to fulfil contractual obligations or have overdue payment obligations towards the Provider.
6.4. The User hereby states that the User wishes to take the Services of the Provider based on and according to the conditions in this T&C and the entry form which together make the contract for services.

7. Liability of the User
7.1. By the Entry, the User acknowledges that the User is liable and responsible for any claim or damage by any third person, that arises in connection of the Services and caused by or is related to the misconduct or wrongful conduct of the User. This liability stretches for all damages, costs arising from all possible procedures, claims, etc. The User takes obligation to enter into and replace the Provider in any and all such procedure.
7.2. The Provider takes obligation to inform the User about any and all claim and procedure that may affect the above obligation of the User in writing.

8. Dispute resolution, competence
8.1. The Provider states that its goal is to provide the Services for the Users of satisfactory, and not to exercise legal claims against the Users, therefore the Provider will try to solve any possibly arising debate with the Users amicably by negotiations.
8.2. If the amicable dispute resolution may be unsuccessful, then the competent courts and authorities of the United Kingdom (based on the place of fulfilment of the actual contract for services) shall be entitled to judge the debate between the parties according to UK legal regulations. The User acknowledges and accepts the present provision by accepting the T&C.

9. Protection of intellectual property, and the website of the Provider
9.1. The Provider is the sole owner of the website, and the Provider is the beneficiary of all intellectual property rights based on which the Provider is entitled to dispose of any and all aspects of the website. The Users are obligated to observe the relevant legal regulations as well as the provisions of the T&C, and the Users are prohibited to impair the rights and reputation of the Provider and all other Users.

The users are:
- prohibited to use the website for any illegal goals, or any other goal than its personal use regarding fulfilment of the contract; it is strictly forbidden to copy, download, distribute the content of the website;
- prohibited to stop or restrict other Users from using the website
- prohibited to alter the content of the website without consent of the Provider
- prohibited to disturb the safety of the website
- prohibited to use the website for sending spam, chain messages, viruses, or other dangerous programs
- prohibited to alter or fake the identity of other Users

10. Miscellaneous provisions
10.1. In case the User may have any complaint regarding the Services or its contract for services, then the complaint may be sent to the Provider by first class registered mail to the seat of the Provider or by e-mail to . The Provider inspects the complaint in 30 days and grants a written answer to the complaint. In the answer, the Provider replies to the complaint in detail, and also informs the User about its possibilities if the answer is not acceptable by the User.
10.2. Regarding the Services, and the T&C the parties accept e-mails sent to the e-mail address of the User provided at Entry, and the e-mail address of the Provider ( as written form of messages. Unless proven differently, the time of receipt of such messages shall be the time when such message is sent.
10.3. The Parties mutually accept that the provisions of the present T&C are applicable for any issue that is not detailed in the single contract for services between the parties.

Dear Users,
If You have any questions or suggestions regarding the present T&C, the Services or the website , please do not hesitate to contact us at

The RoobyCon Consulting Ltd.


of Roobycon Consulting Ltd.
regarding the service Operational Improvement Workshop
and the website

1. Preamble

Regarding the personal data collected and used Roobycon Consulting Ltd. (seat: Kemp House 152 City Road EC1V 2NX London; company registry number: 9004173) qualifies as data controller of the service Operational Improvement Workshop and the website

The data controller shall handle the personal data of its clients according to this Privacy Policy.

2, Data handling

The data controller is strongly committed to protecting the privacy of its clients and complying with their choices as well as the relevant legal regulation concerning privacy and data safety e.g. the GDPR regulation (The EU general data protection regulation 2016/679)

According to Article 5 of GDPR, personal data shall be:
(a) processed lawfully, fairly and in a transparent manner in relation to the data subject ('lawfulness, fairness and transparency')
(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes ('purpose limitation');
(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed ('data minimisation');
(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay ('accuracy');
(e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject ('storage limitation');
(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures ('integrity and confidentiality').

Roobycon Consulting Ltd is fully committed to protect and respect the privacy and personal information rights of its employees, clients and partners.

This privacy policy will explain how Roobycon Consulting Ltd uses the personal data collected from its clients when they use the website .

The legal basis of data controlling and data handling: The controller’s data handling is based on the voluntarily granted personal data of its clients (the so-called data subjects).

Roobycon Consulting Ltd collects the following data:
- First Name
- Last Name
- Company (which the client works for)
- Email address
- Phone number
- Invoice address

Clients shall directly provide the controller with all of the data we collect. Roobycon Consulting Ltd collects data and processes data when the client registers online or places an order for Roobycon Consulting’s services.

Roobycon Consulting collects client data only for the purpose so that we can process orders and fulfil the services.

Roobycon Consulting Ltd does not collect or handle payment data (bank cards, etc) – any payment regarding the services is executed via independent and verified payment application (Stripe) who have their own data security regulations and privacy policy.

Roobycon Consulting Ltd securely stores clients’ data on the one hand using certified cloud services (Dropbox), and also make a security copy at a physical hard drive that does not have an on-line connection.

Roobycon Consulting Ltd will keep clients’ personal data for the term of the contract for services, until all contractual obligations are mutually fulfilled. Once this time period has expired, Roobycon Consulting Ltd will delete clients’ data both from the cloud and from the physical hard drive.

3. Data protection rights:

Roobycon Consulting Ltd would like to make sure that clients are fully aware of all of their data protection rights. Every user is entitled to the following:

- The right to access – Clients have the right to request Roobycon Consulting Ltd for copies of their personal data. Roobycon Consulting Ltd may charge a small fee for this service.
- The right to rectification – Clients / users have the right to request that Roobycon Consulting Ltd correct any information Clients / users believe is inaccurate. Clients / users also have the right to request Roobycon Consulting Ltd to complete the information Clients / users believe is incomplete.
- The right to erasure – Clients / users have the right to request that Roobycon Consulting Ltd erases their personal data, under certain conditions.
- The right to restrict processing – Clients / users have the right to request that Roobycon Consulting Ltd restrict the processing of Clients / users personal data, under certain conditions.
- The right to object to processing – Clients / users have the right to object to Roobycon Consulting Ltd ‘s processing of their personal data, under certain conditions.
- The right to data portability – Clients / users have the right to request that Roobycon Consulting Ltd transfer the data that we have collected to another organization, or directly to Clients / users, under certain conditions.
- If Clients / users make a request, we have one month to respond to Clients / users. If Clients / users would like to exercise any of these rights, please contact us at our email:

Privacy policies of other websites

The Roobycon Consulting Ltd website may contain links to other websites. Our privacy policy applies only to our website, so if Clients / users click on a link to another website, Clients / users should read their privacy policy.

Changes to our privacy policy
Roobycon Consulting Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 January 2020.

How to contact us

If Clients / users have any questions about Roobycon Consulting Ltd ‘s privacy policy, the data we hold on Clients / users, or Clients / users would like to exercise one of their data protection rights, please do not hesitate to contact us.

Email us at:

Or write to us at: 483 Green lane N13 4BS, London, UK

Contact the appropriate authority:

Should Clients / users wish to report a complaint or if Clients / users feel that Roobycon Consulting Ltd has not addressed their concern in a satisfactory manner, Clients / users may contact the Information Commissioner’s Office.


Address: WYCLIFFE House, Water Ln, Wilmslow SK9 5AF

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